Frequently Asked Questions

ToysChart is a cross-border supply chain brand headquartered in Chenghai District, Shantou City, Guangdong Province, China — widely recognized as the **Toy Capital of China**. We connect global B2B buyers and small businesses directly with Chenghai's top toy manufacturers, offering factory-direct wholesale pricing, small MOQ, OEM/ODM customization, and full safety certification support (CE, ASTM, EN71). Our parent company, Boatchin, operates an exclusive cross-border sourcing center.

We are based in **Chenghai, Shantou, Guangdong, China**. Chenghai is the heart of China's toy manufacturing industry, producing approximately **60% of China's total toy output**, one-third of the world's building block toys, and exporting to **150+ countries**. Our location gives us direct access to 3,000+ factories with a complete supply chain — from R&D and mold-making to production, quality testing, and export logistics.

We offer a comprehensive range of toys including: **Building Blocks** (magnetic tiles, brick sets, marble runs), **STEM & Educational Toys** (science kits, coding robots, math puzzles), **Remote Control Toys** (RC cars, drones, boats), **AI & Smart Toys** (voice-interactive toys, programmable robots), **Outdoor & Sports Toys** (playsets, sports equipment), **Dolls & Plush** (fashion dolls, stuffed animals), and **Die-Cast & Models** (car models, vehicle collections). We can also source small appliances, apparel, and consumer electronics upon request.

We specialize in **small MOQ wholesale** for businesses of all sizes: **Sample orders** from 1–5 pieces, **standard products** with MOQ as low as **50–100 pieces**, and **custom OEM/ODM** typically **200–500 pieces**. This flexibility is ideal for small businesses, Amazon/Shopee sellers, and first-time importers.

Our pricing is **factory-direct from Chenghai**, typically **30–60% below retail price**. The exact price depends on order quantity (larger orders = lower unit price), customization level (standard vs OEM/ODM), product complexity (materials, components, assembly), and current raw material costs. Contact us for a detailed quotation within **24 hours**.

Yes, we provide full **OEM and ODM services**: custom packaging and branding (your logo, design, packaging), product modifications (color, size, material changes), private label manufacturing, custom design from concept to finished product, and compliance labeling for your target market. Most OEM projects take **25–45 days** from design confirmation to delivery.

**Yes, absolutely.** We recommend ordering samples before any bulk purchase. Sample cost is typically **$20–$80 per sample** (including shipping). Lead time: 3–7 days for existing products, 10–15 days for custom samples. Check material quality, paint finish, moving parts, packaging, and certification labels. Sample cost may be deducted from your first bulk order.

1) Browse products or send us your requirements → 2) Submit inquiry via form, email, or WhatsApp → 3) Receive quotation within 24 hours → 4) Confirm order, pay 30% deposit → 5) Production begins (15–25 days standard, 25–45 days OEM) → 6) Quality inspection (internal QC; third-party available) → 7) Pay 70% balance before shipment → 8) We handle export; you receive tracking info.

Yes. Our products carry international safety certifications: **CE Mark** (EU, EN71 compliance), **ASTM F963** (US toy safety standard), **EN71** (EU mechanical, flammability, chemical safety), **CPC** (US Children's Product Certificate), and **REACH** (EU chemical compliance). All test reports are issued by accredited third-party laboratories such as **SGS, TÜV, Intertek, or Bureau Veritas**. Reports available upon request.

**CE Mark** — Mandatory for selling toys in the EU, indicates compliance with EU safety directives (including EN71). **EN71** — The specific EU toy safety standard under CE, covering physical properties (EN71-1), flammability (EN71-2), and chemical migration (EN71-3). **ASTM F963** — The mandatory US toy safety standard with similar scope but US-specific requirements. If selling in both EU and US, you need **both CE/EN71 and ASTM/CPC**.

We maintain a **full-chain quality management system**: 1) Supplier screening — all partner factories must hold valid licenses and certifications → 2) Raw material inspection before production → 3) In-line QC at key production stages → 4) Pre-shipment inspection (AQL 2.5 standard) → 5) Third-party inspection available (SGS, TÜV, Bureau Veritas) → 6) Continuous compliance monitoring.

**AQL (Acceptable Quality Level)** is the industry standard for quality inspection. **AQL 2.5** is standard for consumer products including toys — meaning in a batch of 1,000 units, a maximum of 25 defective units is acceptable. We conduct pre-shipment inspections using AQL standards. Stricter levels (AQL 1.5 or 1.0) are available upon request.

We offer: **Sea freight** (7–15 days to major SEA ports, $1,500–$4,000/container, best for bulk 500+ pcs), **Air freight** (3–5 days, $4–$8/kg, for urgent orders), **Express DHL/FedEx** (3–7 days, $10–$20/kg, for samples). Trade terms: FOB Shantou/Shenzhen (most common), CIF and DDP available.

In-stock items: **3–7 business days**. Standard production (100–500 pcs): **15–20 days**. Medium batch (500–2,000 pcs): **20–30 days**. Large batch (2,000+ pcs): **30–45 days**. Custom OEM/ODM: **25–45 days**. Custom samples: **10–15 days**. We provide progress updates throughout.

We ship to **all Southeast Asian countries**: 🇮🇩 Indonesia (Jakarta, Surabaya, 10–15 days), 🇲🇾 Malaysia (Port Klang, Penang, 7–12 days), 🇹🇭 Thailand (Laem Chabang, Bangkok, 7–10 days), 🇻🇳 Vietnam (HCM, Hai Phong, 5–8 days), 🇵🇭 Philippines (Manila, 8–12 days), 🇸🇬 Singapore (6–8 days), and Myanmar, Cambodia, Laos, Brunei on request. We handle Chinese export customs and provide all documentation.

Samples & small orders (<$2,000): **100% upfront**. Standard bulk: **30% deposit + 70% before shipment**. Large orders (>$10,000): **30% + 70% (negotiable)**. OEM/ODM: **40% deposit + 30% before mass production + 30% before shipment**. Production begins after deposit is received.

1) Browse our website or tell us what you need → 2) Submit inquiry via form, email or WhatsApp → 3) Include: product name, quantity, customization needs, target market, shipping destination → 4) Receive detailed quotation within **24 hours**. Mark "URGENT" for priority response.

Based on Alibaba.com and Statista data: **STEM Educational Toys** (+28.4% growth, driven by ASEAN education reform), **Eco-Friendly Toys** (+22.7%), **AI & Smart Toys** (+35%), **Building Blocks** (+15%), **Outdoor & Sports Toys** (+10%). **Recommendation:** STEM educational toys offer the strongest growth potential for new B2B buyers.

**Yes, we welcome buyer visits.** 1) Individual factory visits — arrange at least **2 weeks** in advance, we can pick you up at Shantou Airport. 2) **Shantou Chenghai International Toy & Gift Expo** — held annually in October, attracting **4,000+ international buyers** from 53 countries. 3) **Canton Fair** — we can meet during April and October sessions. Contact us to arrange.

Yes. List our products on your e-commerce store (Shopee, Lazada, Amazon, etc.) → Receive an order → Forward it to us → We ship directly to your customer with neutral packaging → No inventory needed. **MOQ: 1 piece per order**. Lead time: 7–15 days. For high-volume partnerships, branded packaging available.